Workplace Dispute Resolution and the Management of Individual Conflict — A Thematic Analysis of Five Case Studies

ConflictWorkplace Dispute Resolution and the
Management of Individual Conflict
— A Thematic Analysis of Five Case Studies

2014
Richard Saundry (Plymouth Graduate School of Management, Plymouth University)
Gemma Wibberley (iROWE, University of Central Lancashire)

EXECUTIVE SUMMARY
This report explores the management of
individual conflict an d the resolution of
employment disputes in five organisations drawing on over one hundred hours of
interview data gathered from discussions with HR practitioners, line and operational
managers, employee representatives, and trained mediators. In light of increased
concern over the impact of employment disputes on public ex
penditure, economic performance and employee well-being, substant
ial policy attention has been paid to the ways in which organisations re
spond to workplace conflict. In particular, there has been
an increased focus on the potential for earlier intervention in order to resolve conflict
through the use of alternative approaches such as mediat
ion. Surprisingly, there has been relatively little contemporary academ
ic research into these important issues. Therefore, this thematic
review aims to provide new insights into the challenges faced by
organisations in managing conflict.

Workplace Dispute Resolution and the Management of Individual Conflict — A Thematic Analysis of Five Case Studies

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