Top Management Problem Solving and Information Systems

Henry C. Lucas Jr.

New York University (NYU)


NYU Working Paper No. IS-80-112


This paper presents the results of a exploratory study of problem solving by top management in a sample of firms. The purpose of the research is to determine the nature of the information needed by top management and the role of computer-based system in suppling it. The paper classifies problems according to their nature and explores the information sources used to solve the problems. It is clear that computer-based information can aid in the solution of some of these top management problems, but probably through unconventional systems. The implications of the study for systems design are discussed.

Top Management Problem Solving and Information Systems

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