Henry C. Lucas Jr.
New York University (NYU)
NYU Working Paper No. IS-80-112
This paper presents the results of a exploratory study of problem solving by top management in a sample of firms. The purpose of the research is to determine the nature of the information needed by top management and the role of computer-based system in suppling it. The paper classifies problems according to their nature and explores the information sources used to solve the problems. It is clear that computer-based information can aid in the solution of some of these top management problems, but probably through unconventional systems. The implications of the study for systems design are discussed.