The Psychology of a Successful Mediation

Richard E. Custin
University of San Diego- School of Business Administration

Colette L. Custin
University of San Diego

April 5, 2013

The Peacemaker Quarterly, InterNational Academy of Dispute Resolution, June 2013


Why is mediation effective in resolving disputes? The answer may be found in psychology. According to a leading mediation scholar, issues of self-identity and self-esteem play a crucial role in Mediation. Self-identity is the awareness of one’s unique self. Self-esteem is generalized evaluative attitude toward the self that influences both moods and behavior and that exerts a powerful effect on a range of personal and social behaviors. Peacemaking is central to a successful mediation. It is clear that a successful mediator must not only be a peacemaker but also practice and maintain an inner peace. Many conclude that peacemaking is the highest calling in the legal profession and one of the highest callings in life.

The Psychology of a Successful Mediation

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