Telephone Negotiation Skills

TelephoneTelephone Negotiation

Why is it important to participate?

During a telephone conversation with the client an employee makes the view about the company. This first impression usually is enough to decide whether he will cooperate with this company.The purpose of the employee in such conversation – to show the customer the benefit ofcompany’s offers and to help him to get rid of his doubts and to convince to make the next step to acquire the product. Achieving this goal requires a set of specially selected professional tools.At the training participants will:Learn simple and effective tools of persuasion in telephone conversations and acquire the basic skills necessary for successful communication with the client Get a motivation for the use of tools in practice Get individual feedback for further development of their skills.

Who should attend

Specialists and managers
involved in the sales process
andnegotiations with the client
on the phone.

Telephone Negotiation  Skills

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