Scottish Legal Complaints Commission – Mediation video
This video presents a role play of the mediation process offered by the Scottish Legal Complaints Commission (SLCC).
Mediation is a confidential process which gives the parties the opportunity to resolve the complaint with the help of an impartial, independent mediator. As well as being voluntary that both parties to the complaint must agree to, it allows the parties to retain control of the outcome which is mutually agreeable. The mediator helps the parties talk through the problem to see if they can agree a fair and reasonable solution.