Program on Negotiation Journal Small Claims Mediation

Program on Negotiation Journal Small Claims Mediation

In the Negotiation Journal, http://www.pon.harvard.edu/publicatio… , Phillip Glenn takes a close look at videotaped excerpts from an actual small claims court mediation session, identifying a central concern for mediators: how to deal with the tension between demonstrating a commitment to take each party seriously while scrupulously avoiding the appearance of taking sides.

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