IMPORTANCE OF Emotional Intelligence in NEGOTIATION AND MEDIATION

IMPORTANCE OF Emotional Intelligence in NEGOTIATION AND MEDIATION

Abstract
Emotions play a very important role in the search for dispute resolution, but very often are neither understood nor effectively addressed by the parties to the dispute, also not properly controlled and managed by the professionals that are helping the parties to reach peaceful dispute resolution. The effective negotiator or mediator must take into account not only the economic, political and physical aspects of the process, but also the emotional tenor of themselves as well as that of all of the parties.

Image of successful partners handshaking after negotiations
Image of successful partners handshaking after negotiations

IMPORTANCE OF Emotional Intelligence in NEGOTIATION AND MEDIATION

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