How Do You Resolve A Conflict? A Story About Interest Based Negotiation and Mediation

How Do You Resolve A Conflict? A Story About Interest Based Negotiation and Mediation

How do you resolve a conflict? Communication about wants and needs is a critically important part of interest based negotiation. This is a classic story showing how interest based negotiation goes beyond just compromising. Understanding underlying wants and needs can be used skillfully and effectively in mediation and all forms of negotiation.

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