Hannah du Plessis: Use nonviolent communication to connect with colleagues
Much of what passes for communication at work doesn’t connect us with our colleagues. When we diagnose, judge, or assert our status, we block empathy. Real communication isn’t a quest for control: it helps people to connect, learn from each other, and discover new possibilities.
I was raised to keep conversations peaceful and pleasant. If I thought my opinion might cause conflict, I’d keep it to myself. This didn’t serve me. When I was on the verge of losing my business, I realized the consequences of giving up my voice. During this crisis I learned about nonviolent communication (NVC), a way of speaking honestly without attacking others. Learn how to:
* connect with colleagues by building empathy
* identify observations, feelings, needs, and requests using the NVC framework
* shift your approach to interaction so you can engage in open conversations
Recorded live at #dareconf USA, 19 May 2015, The University of the Arts, Philadelphia.